Community support
Transparency and open communication are essential to us at Proomptify. In this section, we provide information about known issues and offer a platform for users to report bugs they encounter.
Content Generation Delays
Status: Under Investigation
Details: Some users have reported delays in content generation. Our team is actively investigating this issue to identify and implement a solution.
Mobile Capture Feature Unavailable on Safari
Status: Acknowledged
Details: The mobile capture feature is currently unavailable on Safari browsers. Users are advised to use alternative browsers for this functionality.
Project Milestone Notifications Delayed
Status: In Progress
Details: Notifications for project milestones may be delayed for some users. We are working to improve the timeliness of these notifications.
Reporting a Bug
If you encounter an issue that is not listed above or have additional details to provide on a known issue, please report it to our Support Team. Follow these steps to report a bug
Email Support:
Send an email to support@proomptify.com with the subject line "Bug Report."
Include Details:
Provide detailed information about the issue, including steps to reproduce, screenshots, and any error messages you may have encountered.
Version Information:
Include details about your operating system, browser, or any relevant software versions.
Our team will review your bug report and work towards a resolution. We appreciate your patience and contribution to improving Proomptify.
Status Updates
Check this page regularly for status updates on known issues. We will provide information on investigations, fixes, and improvements as they progress.
Thank you for your understanding and collaboration as we work to address these issues and enhance your Proomptify experience.
© Copyright 2023. All rights reserved.